Lead Campground Host & Operations Supervisor

Outdoor Recreation Hospitality llc; London (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Outdoor Recreation Hospitality LLC in Kentucky manages campgrounds across the Daniel Boone National Forest. The Lead Host reports to the General Manager or District Manager and directs on-site operations, staffing, and guest services to ensure safe, enjoyable experiences.

You’ll supervise hosts, train gate attendants, handle check-ins, maintain facilities, oversee revenue processing, and respond to guest needs with professionalism while upholding park rules.

Qualifications

• Strong customer service skills and enjoyment of high public contact.
• Excellent verbal and written communication.
• Flexible, adaptable, and resilient in a seasonal campground setting.
• Strong organizational and time management abilities for fast-paced operations.
• Prior personnel management experience is a plus but not required.
• One year of customer service or hospitality experience is preferred.
• Good judgment and the ability to work with minimal supervision.
• Willingness to perform manual labor and assist with cleaning and maintenance.

Responsibilities

• Act as the primary operations contact and help DM/GM address deficiencies to meet standards.
• Supervise and train hosts and maintenance staff; coach Gate Attendants.
• Lead training workshops and safety tailgate meetings for staff.
• Maintain positive relations with staff, government reps, and visitors; ensure courteous service.
• Handle visitor complaints promptly and professionally; resolve issues swiftly.
• Troubleshoot on-site issues and suggest efficiency improvements.
• Perform or supervise maintenance and landscaping tasks as needed.
• Oversee fee collection, grounds maintenance, and utility testing when required.

Skills

Customer service

Communication

Adaptability

Organization

Time management

People management

Decision making

Manual labor

Flexible schedule

Tools

Cash handling

Recordkeeping

Job description

Outdoor Recreation Hospitality LLC in Kentucky manages campgrounds across the Daniel Boone National Forest. The Lead Host reports to the General Manager or District Manager and directs on-site operations, staffing, and guest services to ensure safe, enjoyable experiences.

You’ll supervise hosts, train gate attendants, handle check-ins, maintain facilities, oversee revenue processing, and respond to guest needs with professionalism while upholding park rules.