Campground Operations Lead — Guest Experience

Outdoor Recreation Hospitality llc; Morehead (KY); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Descripción de la vacante

Outdoor Recreation Hospitality LLC; dba Daniel Boone- Daniel Boone National Forest seeks a Lead Host for seasonal, non-exempt operations. The role includes supervising personnel, coordinating gate and kiosk operations, and ensuring high guest satisfaction.

You will train and lead hosts, manage schedules, oversee cash handling, and maintain facilities and grounds under park rules and company standards. Strong communication and teamwork are essential.

Formación

• One year of experience in a customer service or hospitality role.
• Must be able to work with minimal supervision.
• Valid driver's license and reliable transportation.
• Ability to lift 20+ lbs and work in varying weather.
• Willing to work evenings, weekends and holidays.
• Strong customer service and communication skills.

Responsabilidades

• Oversee gate operations and reservations check-in and check-out.
• Supervise and train hosts and maintenance personnel; coach Gate Attendants.
• Conduct trainings including new hire orientation and safety tailgates.
• Maintain friendly relations with guests, staff and public; ensure courteous service.
• Handle visitor concerns and enforce park rules professionally.
• Troubleshoot on-site issues and suggest operations improvements.
• Perform manual labor and supervise maintenance tasks as needed.
• Manage fee collection, cash handling, and receipts for deposits.
• Oversee gatehouse and kiosk operations and guest check-ins.
• Ensure gate staff communicate rules and keep facilities clean.
• Maintain campsite and public area grooming and upkeep.
• Keep vehicles and equipment clean and in good order.
• Record deposits, revenues, and submit reports as directed.
• Lead evening rounds to monitor facilities and compliance.

Conocimientos

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Adaptability

Leadership

Herramientas

Cash handling systems

Recordkeeping software

Basic IT skills

Descripción del empleo

Outdoor Recreation Hospitality LLC; dba Daniel Boone- Daniel Boone National Forest seeks a Lead Host for seasonal, non-exempt operations. The role includes supervising personnel, coordinating gate and kiosk operations, and ensuring high guest satisfaction.

You will train and lead hosts, manage schedules, oversee cash handling, and maintain facilities and grounds under park rules and company standards. Strong communication and teamwork are essential.