Lead Host - Cumberland 2027

Outdoor Recreation Hospitality llc; Morehead (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Job summary

Outdoor Recreation Hospitality LLC; dba Daniel Boone- Daniel Boone National Forest seeks a Lead Host for seasonal, non-exempt operations. The role includes supervising personnel, coordinating gate and kiosk operations, and ensuring high guest satisfaction.

You will train and lead hosts, manage schedules, oversee cash handling, and maintain facilities and grounds under park rules and company standards. Strong communication and teamwork are essential.

Qualifications

• One year of experience in a customer service or hospitality role.
• Must be able to work with minimal supervision.
• Valid driver's license and reliable transportation.
• Ability to lift 20+ lbs and work in varying weather.
• Willing to work evenings, weekends and holidays.
• Strong customer service and communication skills.

Responsibilities

• Oversee gate operations and reservations check-in and check-out.
• Supervise and train hosts and maintenance personnel; coach Gate Attendants.
• Conduct trainings including new hire orientation and safety tailgates.
• Maintain friendly relations with guests, staff and public; ensure courteous service.
• Handle visitor concerns and enforce park rules professionally.
• Troubleshoot on-site issues and suggest operations improvements.
• Perform manual labor and supervise maintenance tasks as needed.
• Manage fee collection, cash handling, and receipts for deposits.
• Oversee gatehouse and kiosk operations and guest check-ins.
• Ensure gate staff communicate rules and keep facilities clean.
• Maintain campsite and public area grooming and upkeep.
• Keep vehicles and equipment clean and in good order.
• Record deposits, revenues, and submit reports as directed.
• Lead evening rounds to monitor facilities and compliance.

Skills

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Adaptability

Leadership

Tools

Cash handling systems

Recordkeeping software

Basic IT skills

Job description

Outdoor Recreation Hospitality LLC, dba Daniel Boone- Daniel Boone National Forest consists of over 700,000 acres of Kentucky’s rugged wilderness, including lush forests, cliffs, and winding rivers. Our employment opportunities are rewarding positions for those passionate about preserving natural beauty, providing essential services, and helping others enjoy the scenic splendor of this iconic national forest. Join our 2027 team today.

Interested? Let’s Talk!
We encourage applicants to reach out for more details about each campground’s unique offerings. Whether you're a seasoned outdoor professional or looking to start a new adventure, we’d love to hear from you!

Title:

Lead Host

Reports To:

General Manager or District Manager

Department:

Operations

FLSA:

Seasonal, variable hour, non-exempt

SUMMARY:

The Lead Host reports directly to a General Manager or District Manager, and is responsible for the personnel (including training and scheduling), regular operations, financial accountability, facility maintenance, equipment use and care, tool use, care, and storage, including oversight of gate attendants and gatehouse/kiosk operations, within the assigned campground.

RESPONSIBILITIES:

• Acts as the primary point of contact to other hosts for operations needs while working with the DM or GM to correct with any operational deficiencies in order to comply with Permit, Operating Plan and Company operating standards
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same; trains and coaches new and existing Gate Attendants.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public; ensures friendly, courteous service is delivered and sets a good example for visitors and fellow employees.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed; oversees cash register operations and credit and debit card transactions at gate and kiosk locations to ensure accurate, timely handling.
• Oversees gatehouse and kiosk operations, including check-in of guest reservations and day-use visits, answering phones, and helping guests make reservations.
• Ensures gate staff accurately communicate Park Rules/Regulations, services, and features to all guests, and that gatehouses and kiosks are kept clean and orderly.
• Performs and coordinates the grooming and upkeep of campsites and public areas using weed eaters, lawn mowers, leaf blowers, and other equipment; maintains landscaped areas, removes litter and micro-trash, and ensures outlying areas, including trails, outposts, and rental cabins, are clean and well maintained.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Leads and conducts evening compliance rounds to monitor facilities, campsites, and public areas and ensure adherence to recreation area rules and regulations.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Performs other related tasks as needed.

REQUIREMENTS:

• Strong customer service skills; enjoys working in an environment of extensive public contact; possesses a genuine concern for guests' experience.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Strong organizational and time management skills; able to work in a fast-paced environment.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• One year of experience in a customer service or hospitality role.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Ability and willingness to move about the facility for extended periods of time and occasionally lift 20+ lbs; able to work in varying weather conditions.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Must be able to work with minimal supervision, and be able to learn quickly and follow instructions accurately; able to work independently and as part of a team.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Must possess a valid driver's license, be insurable through the Company's motor vehicle carrier, and maintain an acceptable driving record throughout employment.
• Willing to work a flexible work schedule, including regular evenings, weekends and holidays, and peak visitation periods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid