Guest Experience Host — Campground & Park Services

Outdoor Recreation Hospitality; London (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Outdoor Recreation Hospitality LLC is seeking a Host to deliver quality recreational experiences in the Daniel Boone National Forest. The role includes gate and check-in tasks, parking control, housekeeping, customer service, and potential retail duties.

Two-person shifts are common, with flexibility for solo work in some locations. Responsibilities cover reservations, payments, facility upkeep, safety, and guest assistance.

Qualifications

• Strong customer service and verbal/written communication skills.
• Ability to de-escalate challenging situations with guests or coworkers.
• Basic math, cash handling, and recordkeeping experience.
• Ability to work independently or as part of a team in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays; early mornings and peak periods as needed.

Responsibilities

• Provide courteous customer service and educate the public on area rules and facilities.
• Register campers, collect fees, and sell retail items; assist with reservations.
• Operate a cash register and process payments; log revenues and ticket data.
• Verify payments, issue tickets, and help control parking and facilities.
• Perform safety checks, clean restrooms, and maintain site cleanliness.
• Turn over rental cabins, handle laundry, and respond to spills or breakages.
• Monitor supplies and equipment; report hazards and maintenance issues.
• Assist with activity programs and retail duties as needed.

Job description

Outdoor Recreation Hospitality LLC is seeking a Host to deliver quality recreational experiences in the Daniel Boone National Forest. The role includes gate and check-in tasks, parking control, housekeeping, customer service, and potential retail duties.

Two-person shifts are common, with flexibility for solo work in some locations. Responsibilities cover reservations, payments, facility upkeep, safety, and guest assistance.