Campground Operations Lead Host

Outdoor Recreation Hospitality; London (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Outdoor Recreation Hospitality LLC, dba Daniel Boone- Daniel Boone National Forest, seeks a Lead Host in Kentucky. The role oversees staffing, training, scheduling, and day-to-day campground operations, ensuring safety and compliance with permits and company standards.

The Lead Host collaborates with the General Manager or District Manager to manage gatehouse and kiosk operations, guest check-ins, and maintenance tasks while delivering friendly, high-quality guest service.

Qualifications

• Strong customer service skills with public interaction.
• Excellent verbal and written communication abilities.
• Flexible, adaptable, and resilient in varied conditions.
• Strong organizational and time management skills for a busy environment.
• Prior personnel management experience is a plus; willingness to learn.

Responsibilities

• Act as primary operations contact for hosts and coordinate with DM/GM to meet standards.
• Supervise and train hosts and maintenance staff; coach Gate Attendants.
• Lead training workshops and new hire orientations each season.
• Maintain courteous service and strong relationships with guests, staff, and partners.
• Handle complaints professionally and resolve issues quickly and effectively.
• Troubleshoot operational issues and suggest improvements to improve efficiency.
• Perform manual labor or supervise maintenance tasks as needed.
• Oversee fee collection, cash handling, and transactions at gate/kiosk locations.
• Manage gatehouse/kiosk operations, reservations, and guest communication.
• Ensure park rules are communicated and facilities are clean and well maintained.
• Maintain vehicles, equipment, and records; support reporting and compliance.
• Conduct evening rounds to ensure adherence to rules and safety standards.

Skills

Customer service

Communication

Flexibility

Organization

Staff supervision

Fast-paced work

Job description

Outdoor Recreation Hospitality LLC, dba Daniel Boone- Daniel Boone National Forest, seeks a Lead Host in Kentucky. The role oversees staffing, training, scheduling, and day-to-day campground operations, ensuring safety and compliance with permits and company standards.

The Lead Host collaborates with the General Manager or District Manager to manage gatehouse and kiosk operations, guest check-ins, and maintenance tasks while delivering friendly, high-quality guest service.