Campground Operations Lead

Outdoor Recreation Hospitality; Morehead (KY); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Outdoor Recreation Hospitality LLC is seeking a Lead Host for a Kentucky campground operation. The role reports to a General Manager or District Manager and oversees personnel, daily operations, financials, and facilities within the campground.

You will train staff, supervise gate attendants, handle reservations and guest check-ins, maintain grounds, and ensure compliance with park rules while delivering friendly, high-quality service.

Formación

• Strong customer service skills and a genuine commitment to guest experience.
• Excellent verbal and written communication abilities.
• Flexible, adaptable and resilient in a fast-paced public setting.
• Solid organizational and time-management skills with ability to multitask.
• Prior personnel management experience is a plus; open to feedback.

Responsabilidades

• Serve as primary operations contact with DM/GM to address deficiencies and ensure compliance with plans and standards.
• Supervise and train hosts and maintenance staff; coach Gate Attendants.
• Lead safety briefings, new-hire orientation, and ongoing tailgate safety meetings.
• Maintain positive relationships with staff, agency representatives, and guests; provide courteous service.
• Handle guest complaints professionally and resolve issues quickly and fairly.
• Troubleshoot operational issues and suggest improvements to streamline operations.
• Perform and supervise routine maintenance tasks and assist in fee collection and cash handling.
• Oversee gatehouse/kiosk operations, reservations, phone support, and guest check-ins.
• Ensure gate staff communicate park rules and keep facilities clean and orderly.
• Coordinate campsite groomings, grounds upkeep, and public-area cleanliness.
• Maintain vehicles/equipment and secure/reconcile deposits and revenues.
• Lead evening rounds to monitor facilities and enforce rules.

Conocimientos

Customer service

Verbal communication

Organizational skills

Time management

Staff supervision

Decision making

Educación

None

Herramientas

None

Descripción del empleo

Outdoor Recreation Hospitality LLC is seeking a Lead Host for a Kentucky campground operation. The role reports to a General Manager or District Manager and oversees personnel, daily operations, financials, and facilities within the campground.

You will train staff, supervise gate attendants, handle reservations and guest check-ins, maintain grounds, and ensure compliance with park rules while delivering friendly, high-quality service.