Call Center Operations Supervisor — Lead & Grow Team

Colonial Group; Harlingen (TX); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Opportunities to advance within

Flexible schedules

Tremendous bonus opportunities

Fantastic Supervisors and a Positive環境

Job summary

Advanced Call Center Technologies is seeking a dynamic Supervisor to lead a call center production team. The role focuses on coaching a sales-oriented group of 10–25 agents to deliver top performance and client satisfaction.

The ideal candidate will have management experience, excellent communication, and the ability to drive results within a fast-paced environment. This position offers growth opportunities, flexible scheduling, and bonus potential as part of the compensation package.

Qualifications

• Previous experience managing in a call center environment.
• High School diploma or GED.
• Bilingual English/Spanish.
• Must be able to successfully pass criminal background check.
• Excellent communication skills.
• MS Office proficiency.

Responsibilities

• Monitors real-time productivity to achieve production and revenue goals.
• Coaches and develops associates to improve quality, performance and productivity.
• Addresses performance, conduct, and attendance issues with corrective counseling.
• Motivates and rewards associates using incentive programs to drive results.
• Ensures adherence to company and client policies and standards.
• Tracks and reports daily performance and productivity.
• Monitors call quality and customer interactions.
• Handles escalated customer calls and recommends corrective services.
• Assists in scheduling and workflow optimization.
• Keeps attendance records and ensures payroll accuracy.
• Completes annual performance appraisals.
• Conducts job candidate interviews and supports hiring decisions.

Skills

Bilingual English/Spanish

Excellent communication skills

MS Office proficiency

Education

High School diploma or GED

Tools

MS Office

Job description

Advanced Call Center Technologies is seeking a dynamic Supervisor to lead a call center production team. The role focuses on coaching a sales-oriented group of 10–25 agents to deliver top performance and client satisfaction.

The ideal candidate will have management experience, excellent communication, and the ability to drive results within a fast-paced environment. This position offers growth opportunities, flexible scheduling, and bonus potential as part of the compensation package.