Customer Service Supervisor - Lead & Develop Talent

The Wonderful Company LLC; California (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Comprehensive vision and dental plans

401k with match eligibility

Career advancement opportunities

Focused learning and development

Job summary

The Wonderful Company LLC is searching for a Customer Service Supervisor in California. This role involves managing, coaching, and mentoring a team in a contact center setting while demonstrating strong leadership skills.

Candidates must have excellent customer service abilities, the capacity to develop team members, and proficiency in software applications like Word and Excel. A salary range of $70,000 to $85,000 is offered, depending on skills and experience.

Qualifications

• Ability to provide coaching and feedback.
• Excellent customer service & support skills.
• Proficiency in utilizing multiple software applications.

Responsibilities

• Manage & develop a team of diverse backgrounds.
• Coach and develop team regularly; write and deliver performance appraisals.
• Respond to escalated inquiries from customers and employees.

Skills

Customer service & support skills

Leadership

Attention to detail

Ability to multitask

Education

1-2 years of experience in similar role

Tools

Word

Excel

Outlook

Job description

The Wonderful Company LLC is searching for a Customer Service Supervisor in California. This role involves managing, coaching, and mentoring a team in a contact center setting while demonstrating strong leadership skills.

Candidates must have excellent customer service abilities, the capacity to develop team members, and proficiency in software applications like Word and Excel. A salary range of $70,000 to $85,000 is offered, depending on skills and experience.