Lead Call Center Manager: Own Growth & SLA Excellence

Energy Innovation Corp; Escondido (CA); On-site; USD 127,000 - 172,000; Part time

Benefits offered by this job

Wellness perks

Customer Success training

Flexible hours

Job summary

Industrial Partners in Escondido, CA is searching for a freelance Call Center Manager to expand the category and own key outcomes. You will drive ownership, sharpen the value proposition for multiple verticals, and open doors in Escondido to exceed a substantial regional target.

Bring strong written communication and SLA management to manage inbound handling, CRM handoffs, and partnerships. This role focuses on growth, accountability, and delivering impact in a fast-paced freelance environment.

Qualifications

• Willingness to take ownership and handle new responsibilities.
• Comfort defending a recommendation to skeptics.
• Ability to say no to mis-timed ideas.
• Comfort being accountable for agile outcomes in a freelance role.
• Comfort owning the unglamorous middle of a freelance project.
• Thrives both independently and in a tight-knit team.
• Keen eye for quality and consistency in output.

Responsibilities

• Own the handoff doc that keeps nothing falling between inbound call handling and CRM.
• Build the Escondido reference network that closes deals for you.
• Sharpen the Call Center Manager value prop for each vertical we touch.
• Open doors in Escondido, CA that a manager title alone can't.
• Dig into Conflict Resolution funnels and fix the step where buyers vanish.
• Beat last quarter's $127,000 - $172,000 number without burning the pipeline.
• Test three subject lines, kill two, scale the winner.
• Hunt for partnership angles no one in Escondido, CA has tried.

Skills

Ownership

Written communication

SLA management

Job description

Industrial Partners in Escondido, CA is searching for a freelance Call Center Manager to expand the category and own key outcomes. You will drive ownership, sharpen the value proposition for multiple verticals, and open doors in Escondido to exceed a substantial regional target.

Bring strong written communication and SLA management to manage inbound handling, CRM handoffs, and partnerships. This role focuses on growth, accountability, and delivering impact in a fast-paced freelance environment.