Call Center Manager

Energy Innovation Corp; Escondido (CA); On-site; USD 127,000 - 172,000; Part time

Benefits offered by this job

Wellness perks

Customer Success training

Flexible hours

Job summary

Industrial Partners in Escondido, CA is searching for a freelance Call Center Manager to expand the category and own key outcomes. You will drive ownership, sharpen the value proposition for multiple verticals, and open doors in Escondido to exceed a substantial regional target.

Bring strong written communication and SLA management to manage inbound handling, CRM handoffs, and partnerships. This role focuses on growth, accountability, and delivering impact in a fast-paced freelance environment.

Qualifications

• Willingness to take ownership and handle new responsibilities.
• Comfort defending a recommendation to skeptics.
• Ability to say no to mis-timed ideas.
• Comfort being accountable for agile outcomes in a freelance role.
• Comfort owning the unglamorous middle of a freelance project.
• Thrives both independently and in a tight-knit team.
• Keen eye for quality and consistency in output.

Responsibilities

• Own the handoff doc that keeps nothing falling between inbound call handling and CRM.
• Build the Escondido reference network that closes deals for you.
• Sharpen the Call Center Manager value prop for each vertical we touch.
• Open doors in Escondido, CA that a manager title alone can't.
• Dig into Conflict Resolution funnels and fix the step where buyers vanish.
• Beat last quarter's $127,000 - $172,000 number without burning the pipeline.
• Test three subject lines, kill two, scale the winner.
• Hunt for partnership angles no one in Escondido, CA has tried.

Skills

Ownership

Written communication

SLA management

Job description

This isn't a quota-and-coast Call Center Manager job; Industrial Partners expects the person in Escondido to expand the whole category. Bring Written Communication and SLA Management; we'll bring $127,000 - $172,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Own the handoff doc that keeps nothing falling between Inbound Call Handling and CRM
• Build the Escondido reference network that closes deals for you
• Sharpen the Call Center Manager value prop for each vertical we touch
• Open doors in Escondido, CA that a manager title alone can't
• Dig into Conflict Resolution funnels and fix the step where buyers vanish
• Beat last quarter's $127,000 - $172,000 number without burning the pipeline
• Test three subject lines, kill two, scale the winner
• Hunt for partnership angles no one in Escondido, CA has tried

What You'll Bring

• Eagerness to take ownership and run with new responsibilities
• Comfort defending a recommendation in front of skeptics
• The judgment to say no to good ideas at the wrong time
• Comfort being accountable for an agile outcome in a freelance role
• Comfort owning the unglamorous middle of a freelance project
• Ability to thrive both independently and as part of a tight-knit team
• A keen eye for quality and consistency in your output

The team at Industrial Partners is small, results-oriented, and entirely convinced that Escondido is the best place to reinvent sales marketing. We default to documenting decisions so CA and remote teammates stay equally in the loop.

Money matters, so we lead with $127,000 - $172,000; then come the wellness perks, the Customer Success training, and hours you actually control.

Open today, open right now, and waiting for the right Call Center Manager.

Whether HubSpot Service Hub or Conflict Resolution is your strong suit, this Call Center Manager seat has room for both.