Lead Butler - GVR

Station Casinos LLC.; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Station Casinos LLC in Nevada seeks a Butler to be the link between luxury guests and the resort, delivering unparalleled service during every stay and coordinating all requests for special arrangements or experiences with discretion and professionalism.

The role requires experience in high-end luxury properties, a polished appearance, excellent communication, and the ability to work varied shifts, including weekends and holidays, while upholding all brand standards.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as Butler or related role.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Able to work varied shifts, including weekends and holidays.
• Effective communication with guests, team members, and management.

Responsibilities

• Serve as the link between guests and resort, delivering exceptional service during their stay.
• Coordinate all guest requests for special arrangements or services with courtesy and efficiency.
• Uphold company standards, policies and procedures.

Skills

Customer service

Interpersonal skills

Discretion

Communication

Beverage knowledge

Professional appearance

Working under pressure

Education

High School diploma

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.
• High School diploma or equivalent.
• Must be able to effectively communicate with Guests, Team Members and Management.