Lead Butler - GVR

Station Casinos; Henderson (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Station Casinos is seeking a Butler who will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform responsibilities with professionalism, enthusiasm, and utmost discretion.

The role requires experience in a Four or Five Diamond or Luxury Resort as a Butler or related title, plus strong beverage service knowledge and excellent

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as a Butler or related role.
• Professional appearance and demeanor.
• High School diploma or equivalent; ability to communicate with guests and staff.

Responsibilities

• Serve as the link between Guests and the resort, providing exceptional service during their stay.
• Coordinate all guest requests for special arrangements or services courteously and efficiently.
• Maintain discretion and professionalism while handling guest information and activities.

Skills

Customer service

Interpersonal skills

Discretion

Beverage service

Shift flexibility

Education

High School diploma or equivalent

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications:

• Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.
• High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.