Lead Butler - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV seeks a careful and polished Butler to connect luxury Guests with resort services and arrange all special requests during their stay. The role requires discretion, exceptional service, and the ability to work varied shifts.

Ideal candidates have experience in Four or Five Diamond luxury settings, beverage service knowledge, and superior interpersonal skills. A high school diploma or equivalent is required, with a professional appearance and demeanor

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must communicate effectively with Guests, Team Members and Management.
• Professional appearance and demeanor.
• Flexible shifts including weekends and holidays.
• Ability to follow directions, make quick decisions, and remain discreet under pressure.

Responsibilities

• Serve as the link between Guests and resort services with courtesy and efficiency.
• Coordinate all Guest requests for special arrangements or services.
• Maintain professionalism, enthusiasm, and discretion at all times.
• Uphold company standards, policies and procedures.

Skills

Guest service

Interpersonal skills

Professional appearance

Discretion

Organization

Communication

Beverage service knowledge

Education

High School diploma or equivalent

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications:

• Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.
• High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.