Lead Butler - GVR

Station Casinos; Henderson (AL); On-site; USD 50,000 - 75,000; Full time

Job summary

Station Casinos seeks a Butler to be the primary liaison between distinguished guests and the resort, ensuring exceptional service during stays and coordinating all special arrangements or services with courtesy and efficiency.

The role requires experience in luxury properties, strong beverage service knowledge, exemplary customer service, and the discretion to protect guest information while managing multiple tasks and shifts, including weekends and holidays.

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.

Responsibilities

• Serve as the link between the guest and the resort, providing exceptional service during their stay.
• Coordinate all guest requests for special arrangements or services
• Maintain discretion and uphold company standards, policies and procedures.
• Communicate effectively with guests, team members and management under pressure.

Skills

Customer service

Interpersonal skills

Discretion

Professional appearance

Beverage service

Decision making

Education

High school diploma or equivalent

Job description

Description:

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications:

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator. Working knowledge of beverage service. Excellent customer service skills. Must have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays.

Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.

High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.