AI-Driven Process Improvement BA (Remote)

Talentify; Livonia (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match & pension plan

Generous PTO & paid parental leave

Hybrid/remote options

Job summary

AAA Life Insurance Company is seeking a Business Analyst to act as a critical partner at the intersection of operations, data, technology, and change. You will translate business problems into actionable requirements, collaborate with product owners, technical teams, and vendors, and help deliver solutions that improve member experience and operational efficiency.

You will gather requirements, create story cards, support story mapping, and help ensure successful adoption while building

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field.
• 4-5 years of experience as a Business Analyst or similar role.
• Experience with Agile methodologies, story mapping, backlog management, and acceptance criteria development.
• Knowledge of APIs, HTTP methods, JSON and XML data formats, HTML and CSS.
• Experience creating process flow diagrams, requirements documentation, wireframes, or similar artifacts.
• Strong MS Office skills including Word, Excel, PowerPoint, and Visio or similar tools.
• Ability to translate needs across audiences; strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Lead requirements gathering with partners, product owners, technical teams, QA, vendors, and project teams.
• Translate business needs into clear story cards, acceptance criteria, process flows, and artifacts.
• Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities.
• Analyze current-state processes, identify friction points, and help define future-state workflows for automation and AI solutions.
• Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact.
• Use data to identify operational gaps, validate assumptions, and help leaders make informed decisions.
• Act as a liaison between assigned business areas and technical resources.
• Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives.
• Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and SLAs.
• Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution.
• Provide interim or stopgap solutions when needed to bridge gaps until long-term solutions are available.
• Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership.
• Maintain a strong understanding of AAA Life products, systems, programs, and priorities.
• Continually build knowledge of BA, reporting, automation, AI, and technology practices.

Skills

Analytical thinking

Communication

Problem solving

Independent worker

Education

Bachelor's degree in Business Administration, CS, IS, Analytics or related field

Tools

Power BI

SQL

Visio

APIs

Job description

AAA Life Insurance Company is seeking a Business Analyst to act as a critical partner at the intersection of operations, data, technology, and change. You will translate business problems into actionable requirements, collaborate with product owners, technical teams, and vendors, and help deliver solutions that improve member experience and operational efficiency.

You will gather requirements, create story cards, support story mapping, and help ensure successful adoption while building