Lead Business Systems Analyst

Arrowhead Programs; Oregon; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health Benefits

401k Plan

Tuition Reimbursement

Paid Time Off

Job summary

Arrowhead Programs seeks a Lead Business Systems Analyst to drive operational excellence and quality governance across the Business Systems Analyst function. The role coaches and mentors analysts, monitors performance, and leads process improvement initiatives to strengthen delivery for Product Support and projects.

The position emphasizes standardized practices, workload management, and cross-functional collaboration with Owners, Engineering, QA, and stakeholders to enable high-performing teams.

Qualifications

• Proficiency with Jira, Microsoft Office tools, and related business systems.
• Experience with insurance and operational systems (preferred).
• Knowledge of process improvement methodologies and workflow optimization.
• Familiarity with automation tools to improve efficiency and reduce manual effort.
• Foundational AI literacy and ability to leverage AI in analysis and documentation.

Responsibilities

• Coach, mentor, and support Business Systems Analysts at all experience levels.
• Monitor key operational metrics (time tracking, service levels, sprint backlog).
• Promote standardized practices and adherence to Definition of Ready/Done.
• Drive continuous improvement of SOPs and workflows.
• Partner with leadership to improve delivery quality and operational effectiveness.
• Collaborate with Product Owners, Engineering, QA, and stakeholders.

Skills

Jira

Microsoft Office

Process improvement

AI literacy

Education

CBAP or PMI-PBA or Lean Six Sigma certifications

Tools

Automation tools

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY

The Lead Business Systems Analyst role drives operational excellence, quality governance, and team enablement across the Business Systems Analyst function. The role coaches and mentors analysts, monitors operational performance and team capacity, promotes standardized practices, and leads process improvement efforts to strengthen delivery across Product Support and project work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following (other duties may be assigned):

Training and Mentorship

• Coach, mentor, and support Business Systems Analysts at all experience levels
• Partner with Training and Onboarding Supervisor to support onboarding of new teammates to ensure effective ramp-up
• Guide team members in resolving complex:
  • Business analysis challenges
  • Process inefficiencies
  • Execution-related issues
• Promote knowledge sharing and continuous development across the team

Leading Through Influence / Monitoring Operational Performance

• Operate as a functional leader through influence, without direct supervisory authority
• Monitor key operational metrics, including:
  • Time tracking accuracy and timeliness
  • Service levels and responsiveness
  • Sprint performance and backlog health
• Monitor team capacity, workload distribution, and bandwidth
• Identify resource constraints, delivery risks, and potential bottlenecks
• Provide insights and recommendations to leadership to support prioritization and decision-making

Promote Standardized Practices

• Perform quality oversight of business requirements, Jira tickets, and supporting artifacts
• Ensure adherence to established standards (e.g., Definition of Ready / Done)
• Promote consistency in tools, documentation, and workflows
• Support enforcement of standards and best practices across the broader team
• Partner with stakeholders to improve operational effectiveness and delivery quality

Process Improvement

• Partner with leadership to identify and implement quality and efficiency improvements across business systems and workflows
• Drive continuous improvement of standard operating procedures (SOPs)
• Evaluate workflow effectiveness and recommend enhancements
• Ensure adoption and consistency of improved processes across the team

Training Enablement

• Partner with Training and Onboarding Supervisor to develop, maintain, and enhance training materials for Business Systems Analysts
• Ensure training content reflects current tools, processes, and standards
• Promote accessibility and consistency of training resources across programs

Additional Responsibilities

• Partner with cross-functional teams including Product Owners, Engineering, QA, and Business Stakeholders
• Support alignment between Product Support and Project delivery priorities
• Contribute to improving overall team effectiveness, consistency, and delivery outcomes

CERTIFICATES, LICENSES AND REGISTRATION

Preferred:

• Agile, Business Analysis, or Process Improvement certifications (CBAP, PMI-PBA, Lean Six Sigma, etc.)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical & Domain Expertise

• Proficiency with Jira, Microsoft Office tools, and related business systems
• Experience working with insurance and operational systems (preferred)
• Knowledge of process improvement methodologies, including continuous improvement and workflow optimization
• Familiarity with automation tools and platforms to improve efficiency and reduce manual effort
• Foundational AI literacy, including the ability to leverage AI tools to enhance analysis, documentation, and process outcomes

Professional & Analytical Competencies

Leadership and Collaboration

Pay Range

$100,000.00 - $140,000.00 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".