Senior Budtender: Customer Experience Lead

Ayr Wellness; Reno (NV); On-site; USD 45,000 - 55,000; Full time

Job summary

Ayr Wellness in Reno, NV is seeking a Lead Budtender to guide the dispensary team, model exceptional customer service, and drive sales and experience improvements.

You will train teammates, explain product benefits, process orders using POS and inventory systems, and ensure compliance with state regulations.

The successful candidate has 2+ years in fast-paced retail or hospitality, strong communication, and a passion for cannabis knowledge, with a customer-first mindset.

Qualifications

• 2+ years in customer service in a fast-paced retail environment
• Ability to communicate effectively with customers and team members
• Adherence to state cannabis regulations and age requirements
• Willingness to work varied shifts, weekends and holidays

Responsibilities

• Lead the dispensary team and model customer-first service.
• Explain cannabis product benefits and guide customer selections.
• Process customer orders using POS and inventory systems per policy.
• Assist management with compliance and adherence to procedures.
• Maintain clean, organized, and welcoming store environment.
• Achieve daily sales targets and contribute to customer experience improvements.

Skills

Customer service

Communication

Retail experience

Hospitality

Education

High School Diploma or GED

Tools

POS systems

Job description

Ayr Wellness in Reno, NV is seeking a Lead Budtender to guide the dispensary team, model exceptional customer service, and drive sales and experience improvements.

You will train teammates, explain product benefits, process orders using POS and inventory systems, and ensure compliance with state regulations.

The successful candidate has 2+ years in fast-paced retail or hospitality, strong communication, and a passion for cannabis knowledge, with a customer-first mindset.