Lead Budtender & Customer Experience Champion

Renew Cannabis Co.; Reno (NV); On-site; USD 25,000 - 36,000; Full time

Job summary

Ayr Wellness in Reno, NV is seeking a Lead Budtender to guide the dispensary team, model excellence, and drive customer experience programs.

You will execute initiatives to meet sales and service goals, ensure regulatory compliance, and foster a productive, customer-focused environment in a fast-paced retail setting.

Ideal candidates bring strong communication, reliability, and a passion for cannabis as a consumer-centric, standards-driven professional committed to service quality and teamwork.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of customer service in a fast-paced retail environment.
• Able to pass background checks; scheduling may include weekends/holidays.
• Excellent communication with customers and team members.
• Knowledge of cannabis products a plus.

Responsibilities

• Provide knowledge and personalized experience to customers about Premium Cannabis products.
• Resolve customer questions quickly and escalate to management if needed.
• Accurately receive, coordinate, and fulfill orders using POS and inventory systems.
• Maintain a clean, stocked, and guest-ready store environment.
• Meet daily sales targets while delivering exceptional customer experience.
• Ensure procedures reflect regulatory and compliance standards.

Skills

Customer service

Communication

Hospitality experience

Retail operations

Education

High School Diploma or GED

Tools

POS system

Inventory tracking systems

Job description

Ayr Wellness in Reno, NV is seeking a Lead Budtender to guide the dispensary team, model excellence, and drive customer experience programs.

You will execute initiatives to meet sales and service goals, ensure regulatory compliance, and foster a productive, customer-focused environment in a fast-paced retail setting.

Ideal candidates bring strong communication, reliability, and a passion for cannabis as a consumer-centric, standards-driven professional committed to service quality and teamwork.