Box Office Supervisor — Lead Ticketing for Live Events

ASM Global; Tempe (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Legends Global is seeking a Box Office Supervisor at Mesa Convention Center in Mesa, AZ to oversee daily ticketing operations and supervise staff during conventions and events.

You will coordinate event information, ensure accurate cash handling and sales reporting, assist patrons with purchases and inquiries, and maintain efficient box office procedures in a fast-paced live events environment.

Qualifications

• High school diploma or GED
• 1 to 3 months related experience and/or training
• Equivalent combination of education and experience
• Box office or guest services background preferred

Responsibilities

• Supervises, instructs, and trains ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Manager.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Job description

Legends Global is seeking a Box Office Supervisor at Mesa Convention Center in Mesa, AZ to oversee daily ticketing operations and supervise staff during conventions and events.

You will coordinate event information, ensure accurate cash handling and sales reporting, assist patrons with purchases and inquiries, and maintain efficient box office procedures in a fast-paced live events environment.