Benefit Programs Team Lead

670-Hopewell Dept Of Social Services; Hopewell (VA); On-site; USD 49,000 - 60,000; Full time

Job summary

670-Hopewell Dept Of Social Services in Hopewell, Virginia seeks a Benefit Programs Supervisor at a supervisory level to oversee Specialists who determine eligibility for government assistance programs. You will train, lead, and develop staff and monitor case management services.

This role involves developing guidelines, assigning caseloads, coordinating activities, and ensuring compliance with laws and policies.

Qualifications

• Bachelor’s degree in the human services field with lead or supervisory experience.
• Experience supervising staff and coordinating case management activities.
• Knowledge of social services programs, regulations, and eligibility determination.
• Strong communication and training abilities, including policy interpretation.

Responsibilities

• Provide administrative and programmatic supervision to staff.
• Review case management plans and ensure QA of services.
• Develop guidelines for service delivery and assign caseloads.
• Coordinate staff activities and hold staff conferences.
• Recommend hiring, disciplinary actions, and staff performance actions.

Skills

Supervision

Policy knowledge

Communication

Case management

Staff development

Education

Bachelor’s degree in human services

Job description

670-Hopewell Dept Of Social Services in Hopewell, Virginia seeks a Benefit Programs Supervisor at a supervisory level to oversee Specialists who determine eligibility for government assistance programs. You will train, lead, and develop staff and monitor case management services.

This role involves developing guidelines, assigning caseloads, coordinating activities, and ensuring compliance with laws and policies.