Lead Barista & Shift Supervisor

Pho Prime, LLC; New York (NY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Birch Coffee is seeking a Shift Lead for the Financial District location at 8 Spruce Street, New York, NY 10038. The role supports the Coffee Shop Lead and guides baristas and cashiers through busy shifts, ensuring consistency and a welcoming experience.

You will uphold Birch Coffee standards, train new teammates using SOPs, and lead by example during opening and closing duties, fostering smooth transitions and great beverages.

Qualifications

• Experience in a cafe or coffee shop leadership role.
• Strong communication and coaching skills.
• Reliable, punctual, and professional demeanor.
• Ability to open or close the store.

Responsibilities

• Ensure drinks, food, and service meet Birch Coffee standards.
• Coach and mentor team members to deliver quality beverages.
• Open and close the store and manage shift transitions.
• Maintain product knowledge and allergen information.
• Communicate updates to the team clearly.

Skills

Leadership

Customer service

Team coaching

Job description

Birch Coffee is seeking a Shift Lead for the Financial District location at 8 Spruce Street, New York, NY 10038. The role supports the Coffee Shop Lead and guides baristas and cashiers through busy shifts, ensuring consistency and a welcoming experience.

You will uphold Birch Coffee standards, train new teammates using SOPs, and lead by example during opening and closing duties, fostering smooth transitions and great beverages.