Lead Barista & Café Team Leader

Barnes & Noble, Inc.; Chagrin Falls (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Company Holidays

401(k) with Company Match

Comprehensive Health Benefits

Job summary

Barnes & Noble, Inc. is seeking a Lead Barista to guide the café team, maintain compelling product displays, and oversee smooth cafe operations. You will lead by example, support colleagues, and ensure excellent customer service while upholding store standards.

You’ll develop skills, coach others, and help maintain a welcoming, busy bookstore environment across shifts, including weekends and holidays.

Qualifications

• Need reliable attendance and punctuality with leadership presence on the floor.
• Ability to fill scheduling gaps; store operates early mornings to late evenings, weekends and holidays.
• Positive and proactive; lead by example with energy.
• Supportive of colleagues; help others and address concerns.
• Cheerful with customers and ready to help.
• Willing to learn new skills and develop a café career.
• Resource for staff; address concerns and escalate to leadership.
• Prioritize resources to keep shifts on track.
• Above all, enjoy being a barista and contribute to the team.

Responsibilities

• Model best practices in drink making, food prep, and coaching the café team.
• Coach in visual merchandising to create and maintain bake case, displays and cleanliness.
• Guide baristas to maintain counter and floor fixtures and keep the café tidy.
• Improve register speed and customer conversations through coaching.
• Assist baristas with deliveries and FIFO stocking.
• Keep the Café clean through daily and weekly tasks.
• Support bookfloor presentation standards and maintenance.
• Coach team on loss prevention and safety to maintain a secure bookstore.

Skills

Attendance & punctuality

Team leadership

Customer service

Flexibility

Problem solving

Learning mindset

Store operations

Job description

Barnes & Noble, Inc. is seeking a Lead Barista to guide the café team, maintain compelling product displays, and oversee smooth cafe operations. You will lead by example, support colleagues, and ensure excellent customer service while upholding store standards.

You’ll develop skills, coach others, and help maintain a welcoming, busy bookstore environment across shifts, including weekends and holidays.