Lead Barista & Café Operations Coach

Barnes & Noble Booksellers, Inc.; Fairfax (VA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee Discount

Health Benefits

Paid Time Off

401(k) with Company Match

Job summary

Barnes & Noble Booksellers, Inc. is looking for a Lead Barista to guide the café team and ensure outstanding storefront presentations and efficient operations.

As a trusted leader, you will coach baristas, manage shifts, and model excellence in customer service, merchandising, and safety. You will also support the store's goals by maintaining high standards and a welcoming environment for both customers and colleagues.

Qualifications

• Must demonstrate reliable attendance and punctuality.
• Ability to lead by example and coach teammates.
• Excellent customer service and communication.
• Willingness to learn and adapt in a fast-paced cafe.

Responsibilities

• Lead café team to ensure optimal product presentation and smooth operations.
• Coach baristas to improve service speed and accuracy.
• Oversee daily tasks including stocking, cleanliness, and safety.
• Resolve customer concerns with calm, professional approach.
• Support scheduling and shift coverage as needed.

Skills

Leadership

Attendance

Scheduling

Customer Service

Coaching

Communication

Problem Solving

Job description

Barnes & Noble Booksellers, Inc. is looking for a Lead Barista to guide the café team and ensure outstanding storefront presentations and efficient operations.

As a trusted leader, you will coach baristas, manage shifts, and model excellence in customer service, merchandising, and safety. You will also support the store's goals by maintaining high standards and a welcoming environment for both customers and colleagues.