Lead AV/VC Technician: In-Room & Live Event Support

EOS IT Solutions; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

EOS IT Solutions seeks an AV Technician II to provide on-site, tier-2 video conferencing support. You will troubleshoot in-room VC issues, monitor alerts, and assist with live events and new deployments to ensure high availability.

The role requires knowledge of Cisco/Crestron/Extron hardware, strong customer service, and the ability to work independently and as part of a team. On-site work in San Francisco, CA, is expected.

Qualifications

• Experience with Cisco/Crestron/Extron audio-visual systems.
• Strong customer service and conflict resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work independently and in a team environment.
• Ability to lift and move AV equipment safely.

Responsibilities

• On-site technician to fix 99% of in-room issues.
• Monitor VC alerts and respond to events daily.
• Escalate Tier 1 issues when needed to Tier 2.
• Support hybrid and virtual events, including broadcasts.
• Assist with new builds, asset management, and testing.

Skills

Cisco AV

Crestron

Extron

Shure

Clearone

Customer service

Conflict resolution

Teamwork

Tools

VC equipment

Networking basics

Job description

EOS IT Solutions seeks an AV Technician II to provide on-site, tier-2 video conferencing support. You will troubleshoot in-room VC issues, monitor alerts, and assist with live events and new deployments to ensure high availability.

The role requires knowledge of Cisco/Crestron/Extron hardware, strong customer service, and the ability to work independently and as part of a team. On-site work in San Francisco, CA, is expected.