AV Technician II - Meeting Room Tech Support

eositsolutions; New York (NY); On-site; USD 41,000 - 52,000; Full time

Job summary

EOS IT Solutions is seeking an AV Tier 2 Technician to provide day-to-day support for meeting room technology and end-user devices within a corporate environment. The role emphasizes break/fix support, basic troubleshooting, and maintaining reliable AV system performance.

The ideal candidate has 1–3 years of AV support experience, strong communication skills, and can manage tickets in a client-facing setting.

Qualifications

• 1–3 years of experience in AV support.
• Basic knowledge of AV systems and video conferencing.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas.
• Troubleshoot basic to intermediate issues with audio, video, and conferencing platforms (e.g., Zoom, Teams).
• Respond to and update support tickets in line with SLAs, escalating issues when required.
• Support end users with common AV and basic IT issues (e.g., connectivity, device setup).
• Assist with routine checks, minor configuration changes, and simple system maintenance.
• Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting (e.g., laptops, printers).

Skills

AV support

Troubleshooting

Client-facing

Ticketing systems

Tools

Zoom

Microsoft Teams Rooms

Crestron/Extron

Job description

EOS IT Solutions is seeking an AV Tier 2 Technician to provide day-to-day support for meeting room technology and end-user devices within a corporate environment. The role emphasizes break/fix support, basic troubleshooting, and maintaining reliable AV system performance.

The ideal candidate has 1–3 years of AV support experience, strong communication skills, and can manage tickets in a client-facing setting.