Lead Automotive Service Manager: Drive Efficiency & Satisfaction

Antwerpen Toyota; Baltimore (MD); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Vacation pay after 1 year

Sick days available

Job summary

Antwerpen Automotive is seeking an experienced Automotive Service Manager to lead the service department and ensure top-tier customer service. The role requires directing daily operations, mentoring technicians, and driving efficiency to meet company goals.

You will oversee budgets, coordinate with parts and sales, and uphold service standards while maintaining compliance with industry regulations. This is a full-time position in our Baltimore area facility.

Qualifications

• Proven experience as an Automotive Service Manager with a track record.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Automotive service software

Tools

Automotive service software

Job description

Antwerpen Automotive is seeking an experienced Automotive Service Manager to lead the service department and ensure top-tier customer service. The role requires directing daily operations, mentoring technicians, and driving efficiency to meet company goals.

You will oversee budgets, coordinate with parts and sales, and uphold service standards while maintaining compliance with industry regulations. This is a full-time position in our Baltimore area facility.