Automotive Service Manager: Lead Ops, Elevate Service

Antwerpen Automotive Group; Baltimore (MD); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Vacation pay

Sick days

Professional development

Job summary

Antwerpen Automotive is seeking an experienced Automotive Service Manager to lead our service department in Baltimore. You will oversee daily operations, ensure high-quality service, and drive efficiency while aligning with company goals.

The role requires strong leadership, excellent communication, and the ability to optimize service processes. Knowledge of automotive service software and a track record of cost control and customer satisfaction are essential.

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Customer service

Communication

Process improvement

Budget management

Tools

Automotive service software

Service management systems

Job description

Antwerpen Automotive is seeking an experienced Automotive Service Manager to lead our service department in Baltimore. You will oversee daily operations, ensure high-quality service, and drive efficiency while aligning with company goals.

The role requires strong leadership, excellent communication, and the ability to optimize service processes. Knowledge of automotive service software and a track record of cost control and customer satisfaction are essential.