Automotive Service Leader: Drive Operations & Excellence

Antwerpen Automotive; Baltimore (MD); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Vacation pay after 1 year

Sick days

Job summary

Antwerpen Automotive seeks an experienced Automotive Service Manager to lead the service department in a dynamic U.S. shop. You will oversee daily operations, ensure top-tier customer service, and drive efficiency and profitability.

The role requires strong leadership, problem-solving, and hands-on coaching of technicians and staff. You will coordinate with parts and sales, manage budgets, and uphold regulatory compliance while maintaining a customer-focused environment and opportunities for

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Automotive software

Tools

Service software

Management systems

Job description

Antwerpen Automotive seeks an experienced Automotive Service Manager to lead the service department in a dynamic U.S. shop. You will oversee daily operations, ensure top-tier customer service, and drive efficiency and profitability.

The role requires strong leadership, problem-solving, and hands-on coaching of technicians and staff. You will coordinate with parts and sales, manage budgets, and uphold regulatory compliance while maintaining a customer-focused environment and opportunities for