Automotive Service Manager — Lead, Grow & Elevate

Antwerpen Chrysler Jeep Dodge Ram; Baltimore (MD); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) plan

Paid vacation

Sick days

Professional development

Job summary

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department and ensure top-quality vehicle maintenance and customer service. You will train and oversee technicians, develop efficient service processes, and coordinate with parts and sales to optimize workflows while managing budgets and costs.

Join a team committed to industry best practices and ongoing professional development, with a strong focus on customer satisfaction and

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Experience with automotive service software and management systems.

Responsibilities

• Manage daily operations of the service department to ensure high-quality service delivery.
• Lead, train, and motivate service technicians and staff to meet targets.
• Develop and implement service processes to improve efficiency and profitability.
• Coordinate with parts and sales to ensure seamless workflow.
• Monitor budget, labor costs, and inventory levels.
• Handle customer complaints promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Customer service

Communication

Process improvement

Budget management

Automotive service software

Tools

Service management software

Job description

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department and ensure top-quality vehicle maintenance and customer service. You will train and oversee technicians, develop efficient service processes, and coordinate with parts and sales to optimize workflows while managing budgets and costs.

Join a team committed to industry best practices and ongoing professional development, with a strong focus on customer satisfaction and