Antwerpen Automotive Service Manager

Antwerpen Automotive; Baltimore (MD); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Vacation pay after 1 year

Sick days

Job summary

Antwerpen Automotive seeks an experienced Automotive Service Manager to lead the service department in a dynamic U.S. shop. You will oversee daily operations, ensure top-tier customer service, and drive efficiency and profitability.

The role requires strong leadership, problem-solving, and hands-on coaching of technicians and staff. You will coordinate with parts and sales, manage budgets, and uphold regulatory compliance while maintaining a customer-focused environment and opportunities for

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Automotive software

Tools

Service software

Management systems

Job description

Antwerpen Automotive is seeking an experienced Automotive Service Manager with a proven track record to lead and oversee our service department. This position requires a dedicated professional who can ensure exceptional customer service, drive operational efficiency, and manage service team performance to meet company goals.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Requirements

• Proven experience as an Automotive Service Manager or similar role, with a proven track record of success.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary ranging from $60,000.00 to $120,000.00 per year, paid bi-weekly.
• Comprehensive health, dental, vision, and disability insurance and more.
• 401(k) retirement plan
• Vacation pay after 1 year
• Sick days available upon hire
• Opportunities for professional development and career growth.

About the Company

Antwerpen Automotive is a leading company in the automotive service industry, committed to delivering top-quality vehicle maintenance and repair services. We pride ourselves on fostering a dynamic and inclusive work environment that values expertise and dedication. Join our team and contribute to our mission of exceeding customer expectations while advancing your career. Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license, be insurable by the company and pass a mandatory background check and drug screen.