Automotive Service Leader: Elevate Ops & Customer Experience

Antwerpen Hyundai of Clarksville; Baltimore (MD); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) retirement plan

Vacation pay

Sick days

Career growth

Equal Opportunity Employer

Job summary

Antwerpen Automotive in Baltimore is seeking an experienced Automotive Service Manager to lead the service department, deliver exceptional customer service, and drive operational efficiency.

You will manage a service team, develop processes, coordinate with parts and sales, and control budgets while upholding industry regulations. This role offers opportunities for leadership and career growth within a dynamic shop environment.

Qualifications

• Proven experience as Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with automotive service software and management systems.
• Ability to analyze and improve service department processes.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Problem-solving

Attention to detail

Tools

Service software

Job description

Antwerpen Automotive in Baltimore is seeking an experienced Automotive Service Manager to lead the service department, deliver exceptional customer service, and drive operational efficiency.

You will manage a service team, develop processes, coordinate with parts and sales, and control budgets while upholding industry regulations. This role offers opportunities for leadership and career growth within a dynamic shop environment.