Automotive Service Manager: Lead, Optimize & Grow Service

Antwerpen Volkswagen; Baltimore (MD); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Disability insurance

401(k) retirement plan

Vacation pay after 1 year

Sick days

Professional development

Job summary

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will ensure exceptional customer service, drive efficiency, and manage team performance to meet company goals.

This role demands strong leadership and hands-on operational expertise. You will oversee daily operations, train technicians, optimize service processes, coordinate with parts and sales, and monitor budgets to improve profitability while maintaining compliance

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Oversee daily operations of the service department.
• Lead, train, and motivate service technicians and staff.
• Develop and implement service processes to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Automotive software

Problem solving

Tools

Automotive service software

Job description

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will ensure exceptional customer service, drive efficiency, and manage team performance to meet company goals.

This role demands strong leadership and hands-on operational expertise. You will oversee daily operations, train technicians, optimize service processes, coordinate with parts and sales, and monitor budgets to improve profitability while maintaining compliance