Automotive Service Manager: Lead Team & Service Excellence

Antwerpen Nissan; Baltimore (MD); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Disability insurance

401(k) retirement plan

Vacation pay after 1 year

Sick days

Professional development

Job summary

Antwerpen Automotive seeks an experienced Automotive Service Manager to lead our service department in Baltimore, MD. You will drive customer satisfaction, oversee daily operations, and manage technicians to meet performance targets while controlling costs.

The role requires strong leadership, excellent communication, and the ability to optimize service processes. Join a team focused on high-quality maintenance and repair, with opportunities for professional development and growth.

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Service software

Tools

Service management software

Job description

Antwerpen Automotive seeks an experienced Automotive Service Manager to lead our service department in Baltimore, MD. You will drive customer satisfaction, oversee daily operations, and manage technicians to meet performance targets while controlling costs.

The role requires strong leadership, excellent communication, and the ability to optimize service processes. Join a team focused on high-quality maintenance and repair, with opportunities for professional development and growth.