Lead Automotive Service Advisor | Team Growth & Excellence

Brakes Plus; Mesa (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Brakes Plus is seeking an Automotive Service Advisor to lead the service department, ensuring top-tier customer experience and efficient operations. You will supervise technicians, coach staff, manage customer opportunities, and coordinate parts and safety compliance to deliver excellence in every service interaction.

The role requires strong leadership, organization, and communication skills, with a minimum of 2 years in a Service Advisor/Writer capacity.

Qualifications

• Leadership experience managing a team in a service environment.
• Strong customer service and communication skills.
• Ability to coach and mentor technicians and writers.
• Well-organized with attention to detail and process.
• Knowledge of safety procedures and OSHA basics.

Responsibilities

• Interact with customers to understand service needs and opportunities.
• Build a motivated team environment and oversee store operations.
• Supervise technicians and service staff; assign duties and track completion.
• Coach staff on operations, efficiency, and safety practices.
• Manage parts inventory and vendor relationships; restock as needed.
• Ensure safety compliance and proper equipment layout in the service area.
• Maintain high standards of customer experience and quality service.

Skills

Leadership

Customer service

Communication

Mentoring

Time management

Job description

Brakes Plus is seeking an Automotive Service Advisor to lead the service department, ensuring top-tier customer experience and efficient operations. You will supervise technicians, coach staff, manage customer opportunities, and coordinate parts and safety compliance to deliver excellence in every service interaction.

The role requires strong leadership, organization, and communication skills, with a minimum of 2 years in a Service Advisor/Writer capacity.