Lead Automotive Service Advisor

Brakes Plus; Erie (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K

Disability Insurance

PTO

Paid Holidays

Bereavement

Job summary

Brakes Plus is seeking an Automotive Service Advisor in Colorado to lead the service department, mentor technicians, and ensure a top-tier customer experience. You will partner with the Store Manager to set performance standards, drive efficiency, and maintain safety compliance in a busy shop environment.

The role requires strong leadership and communication skills, at least 2 years in a Service Advisor/Writer role, and a proven track record of meeting business goals.

Qualifications

• Outstanding leadership and store management skills.
• Fast-paced environment adaptability and high organization/detail orientation.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver’s license.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaching service department teammates on all operational issues.
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel.
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed.
• Ensuring store safety, including the use of and maintenance of safety equipment.
• Ensuring equipment/hardware layout and positioning within the service department.
• Supervising shop area, equipment and teammates for compliance with company safety procedure.
• Ensures that proper inspections are being conducted.

Skills

Leadership

Communication

Teamwork

Organizational skills

Customer relationships

Problem solving

Job description

Brakes Plus is seeking an Automotive Service Advisor in Colorado to lead the service department, mentor technicians, and ensure a top-tier customer experience. You will partner with the Store Manager to set performance standards, drive efficiency, and maintain safety compliance in a busy shop environment.

The role requires strong leadership and communication skills, at least 2 years in a Service Advisor/Writer role, and a proven track record of meeting business goals.