Automotive Service Lead - Team Coach & Ops Expert

Brakes Plus; Harker Heights (TX); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Paid Time Off

Paid Holidays

Descripción de la vacante

Brakes Plus is seeking an Automotive Service Advisor to lead the service department, drive customer-focused service, and mentor technicians. The role reports to the Store Manager and emphasizes teamwork and consistent store processes to deliver an industry-leading customer experience.

Ideal candidates bring at least 2 years in a Service Advisor/Writer role, strong leadership, and OSHA knowledge, with a valid driver's license.

Formación

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Responsabilidades

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Conocimientos

Leadership

Customer service

Communication

Organization

OSHA knowledge

Valid driver's license

Descripción del empleo

Brakes Plus is seeking an Automotive Service Advisor to lead the service department, drive customer-focused service, and mentor technicians. The role reports to the Store Manager and emphasizes teamwork and consistent store processes to deliver an industry-leading customer experience.

Ideal candidates bring at least 2 years in a Service Advisor/Writer role, strong leadership, and OSHA knowledge, with a valid driver's license.