Lead, Application Maintenance & Support (Fintech)

FIS; Philadelphia (Philadelphia County); On-site; USD 112,000 - 190,000; Full time

Job summary

FIS is seeking an Analyst Lead, Application Maintenance & Support to join its DevOps and Application Support organization in the United States. The role focuses on maintaining and optimizing complex application environments, partnering with internal teams and clients to resolve issues, improve processes and enhance system reliability.

You will lead troubleshooting, perform root cause analysis, and drive automation initiatives while providing mentorship and ensuring IT governance and security

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• Extensive experience in application support, production support, DevOps, or related technical disciplines.
• Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience working cross-functionally with development, infrastructure, and business teams.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead troubleshooting and resolution of high-impact application and production support issues
• Perform root cause analysis and implement sustainable corrective actions
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation
• Drive automation initiatives and process improvements to increase operational efficiency
• Monitor application performance and proactively identify opportunities for optimization
• Develop and maintain technical documentation, support procedures, and knowledge base articles
• Ensure compliance with IT governance, security, and operational standards
• Provide technical leadership and mentorship to team members
• Support client implementations, upgrades, and ongoing operational activities

Skills

Application support

DevOps

Troubleshooting

Stakeholder management

Education

Bachelor's degree in CS/IS/Engineering

Tools

Automation tools

Scripting

Job description

FIS is seeking an Analyst Lead, Application Maintenance & Support to join its DevOps and Application Support organization in the United States. The role focuses on maintaining and optimizing complex application environments, partnering with internal teams and clients to resolve issues, improve processes and enhance system reliability.

You will lead troubleshooting, perform root cause analysis, and drive automation initiatives while providing mentorship and ensuring IT governance and security