Lead ServiceNow AI Architecture & Transformation

Ernst & Young Oman; Boca Raton (FL); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Medical and dental coverage

Generous paid time off

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams and shape AI-driven strategies for clients. You will guide design, development and governance of AI-enabled solutions, collaborating with EY's AI & Data group to deliver end-to-end initiatives.

The role requires strong leadership, client engagement, and pre-sales contributions, with a hybrid work model and competitive Total Rewards.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 2–5 years of ServiceNow NOW Assist implementation experience.
• Experience delivering AI-enabled transformations for clients.

Responsibilities

• Lead ServiceNow AI projects across design, configuration, testing and deployment.
• Manage a multi-disciplinary team and mentor junior staff.
• Engage with clients and lead workstreams from planning to closure.
• Collaborate with EY AI & Data teams to define end-to-end AI strategies.

Skills

NOW Assist

Team Leadership

Client Engagement

Pre-sales Support

Proposal Drafting

AI Platform Expertise

Solution Design

Education

Bachelor's degree

Tools

Moveworks

AI Control Tower

NOW Assist

Job description

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams and shape AI-driven strategies for clients. You will guide design, development and governance of AI-enabled solutions, collaborating with EY's AI & Data group to deliver end-to-end initiatives.

The role requires strong leadership, client engagement, and pre-sales contributions, with a hybrid work model and competitive Total Rewards.