Lead, AI-Driven Network & Ticketing Transformation

Lumen; Boise (ID); On-site; USD 132,000 - 176,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen in Boise, Idaho seeks a senior leader to drive the MTA platform and AI initiatives. You will lead a cross-functional team of developers, shaping ticketing solutions across multiple domains while ensuring performance, reliability, and user experience.

You will partner with senior stakeholders, manage on-call responsibilities, and mentor managers. The role demands a strong architectural mindset, experience with automation, and a passion for delivering scalable, AI-enabled network management.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Minimum 7 years related experience, including 2 years in a managerial role.
• Experience implementing orchestrated workflows and network control environments.
• Expert understanding of systems development and development framework technologies (GITHUB, Itential, Java, JSON, Ansible).

Responsibilities

• Leads the MTA team as the organization's go-forward ticketing application, driving adoption, development, and continuous improvement of the platform across all supported technology domains.
• Advances AI initiatives by identifying, prioritizing, and executing AI-driven initiatives that enhance network reliability, ticketing efficiency, and customer experience.
• Executes on the global cross-technology charter that supports automation development and support of CenturyLink Transport, Ethernet, IP, MPLS and Voice/VoIP networks at the highest technical levels.
• Interfaces with IT counterparts to drive priorities of large-scale application initiatives — including MTA enhancements and AI projects.
• Leads automation modifications including integration of legacy networks across technology disciplines and develops network strategy.
• Directs work of subordinate managers and teams; performs on-call and high-level customer interactions.

Skills

Platform leadership

AI initiatives

GITHUB

Itential

Java

JSON

Ansible

Education

Bachelor's degree in Engineering or related field

Tools

GitHub

Itential

Java

JSON

Ansible

Job description

Lumen in Boise, Idaho seeks a senior leader to drive the MTA platform and AI initiatives. You will lead a cross-functional team of developers, shaping ticketing solutions across multiple domains while ensuring performance, reliability, and user experience.

You will partner with senior stakeholders, manage on-call responsibilities, and mentor managers. The role demands a strong architectural mindset, experience with automation, and a passion for delivering scalable, AI-enabled network management.