Senior AI-Powered Customer Success Engineer

Altruist; Los Angeles (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive pay and equity

Premium healthcare benefits

401k with match

Paid parental leave

Professional development opportunities

Work from anywhere policy

Job summary

Altruist is seeking a Senior Customer Success Engineer to innovate at the intersection of AI and customer operations. This role emphasizes designing and shipping AI-driven solutions to enhance customer experiences, requiring a technical mind and a product-focused approach.

Based in California, candidates will work in a hybrid setting, spending three days a week in one of our offices. We're looking for someone with a minimum of 5 years in software engineering who has a penchant for customer-centric solutions and has experience with AI technologies.

Qualifications

• 5-8+ years of software engineering experience.
• Proven track record in owning outcomes.
• Strong proficiency in modern programming languages.
• Experience building with AI technologies and frameworks.
• Comfortable working with CRM platforms.

Responsibilities

• Design and build AI agents and applications.
• Define success metrics and track outcomes.
• Collaborate with Customer Success leadership.
• Drive user adoption and establish best practices.

Skills

Software engineering background

Product instincts

Customer experience obsession

Hands-on experience with LLMs

API and integration expertise

Experience with Salesforce

Tools

Python

Salesforce

Job description

Altruist is seeking a Senior Customer Success Engineer to innovate at the intersection of AI and customer operations. This role emphasizes designing and shipping AI-driven solutions to enhance customer experiences, requiring a technical mind and a product-focused approach.

Based in California, candidates will work in a hybrid setting, spending three days a week in one of our offices. We're looking for someone with a minimum of 5 years in software engineering who has a penchant for customer-centric solutions and has experience with AI technologies.