Senior AI-Powered Customer Success Engineer

Altruist; San Francisco (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Premium healthcare, dental, and vision insurance

401k savings plan with a 4% match

16 week paid parental leave

Employee mobility program

Work from anywhere policy

Job summary

Altruist is looking for a Senior Customer Success Engineer in San Francisco, CA, to innovate in customer operations using AI. This role requires a blend of technical skills, product insight, and a focus on customer experience. You will design AI agents and tools to enhance operational effectiveness and engage with users directly.

The ideal candidate boasts at least 5–8 years of software engineering experience, along with expertise in building AI-driven solutions. Enjoy a hybrid work model and competitive benefits as part of our ambitious team.

Qualifications

• 5–8+ years software engineering experience with systems.
• Proven ability to own outcomes, not just outputs.
• Strong customer experience focused mindset.

Responsibilities

• Design and build AI agents and applications.
• Scope and prioritize what to build based on customer needs.
• Set metrics for success and track tool adoption.

Skills

Software engineering background

Customer experience obsession

Product instincts

Familiarity with AI tools and frameworks

API and integration experience

Education

5–8+ years of experience in software engineering

Tools

Python

Salesforce

LLMs

Agent frameworks (LangChain, etc.)

Job description

Altruist is looking for a Senior Customer Success Engineer in San Francisco, CA, to innovate in customer operations using AI. This role requires a blend of technical skills, product insight, and a focus on customer experience. You will design AI agents and tools to enhance operational effectiveness and engage with users directly.

The ideal candidate boasts at least 5–8 years of software engineering experience, along with expertise in building AI-driven solutions. Enjoy a hybrid work model and competitive benefits as part of our ambitious team.