Customer Success AI Operations Lead

Beacon Hill; Boston (MA); Hybrid; USD 95,000 - 117,000; Full time

Benefits offered by this job

Hybrid work model

Transportation stipend

Generous time-off

Job summary

Beacon Hill is seeking a Customer Success AI Operations Lead in Boston, MA, to design and scale an AI-enabled customer success operating model. The role focuses on building automations, streamlining workflows, and boosting team productivity through AI-driven solutions.

The ideal candidate has 2+ years in Customer Success or related ops, hands-on AI tooling experience, and strong CRM skills. Hybrid work, comprehensive benefits, and a transportation stipend are offered as part of a forward-looking

Qualifications

• 2+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, or a related function.
• Hands-on experience leveraging AI tools and CRM platforms.
• Ability to design and scale AI-driven processes.

Responsibilities

• Design and implement AI-enabled workflows that improve CS processes.
• Create automated presentations, summaries, renewal materials, and engagement tools.
• Partner with cross-functional teams to connect business systems and data sources.
• Develop documentation, quality controls, and feedback mechanisms for AI outputs.
• Identify operational improvements across the customer lifecycle and optimize reporting and engagement processes.

Skills

Customer Success

AI tools

CRM platforms

Workflow automation

Documentation

Data-driven decision making

Education

Bachelor's degree

Tools

CRM platforms

Automation platforms

AI tools

Job description

Customer Success AI Operations Lead (REF#: AP1475082BOS) Boston, Massachusetts

Salary: USD95000 - USD117000 per year

Customer Success AI Operations Lead to $117K – Help Build the Future of AI-Powered Customer Success!

Our client, a fast-growing technology organization, is seeking a Customer Success AI Operations Lead to help design and scale an AI-driven customer success operating model. This role will focus on building practical automations, streamlining workflows, and improving team productivity through AI-enabled solutions. The ideal candidate brings 2+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, or a related function, along with hands-on experience leveraging AI tools and CRM platforms.

• Work Model: Hybrid
• Degree: Required
• Responsibilities include designing and implementing AI-enabled workflows that improve customer success processes; creating automated presentations, summaries, renewal materials, and engagement tools; partnering with cross-functional teams to connect business systems and data sources; developing documentation, quality controls, and feedback mechanisms for AI-generated outputs; identifying operational improvements across the customer lifecycle; optimizing reporting, planning, and customer engagement processes; and supporting the rollout of scalable systems and automation initiatives.
• The ideal candidate possesses experience in Customer Success, Revenue Operations, Support Operations, or a similar environment; demonstrated success building workflows, automations, or business processes using AI tools; strong CRM and operational systems experience; a proactive, hands-on approach to problem solving and process improvement; excellent communication and documentation skills; ability to thrive in evolving environments with limited structure; and familiarity with automation platforms, customer-facing technologies, and data-driven decision making.

Join an innovative technology organization offering strong benefits, generous time-off programs, a substantial transportation stipend, and the opportunity to shape a cutting-edge AI initiative from the ground up!