AI-Driven Customer Success Operations Lead

Accela, Inc.; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive medical, dental, and vision plans

401(k) retirement savings plan with company match

Employee assistance programs

Job summary

Accela, Inc. is seeking a Customer Success Operations Lead to enhance customer outcomes by leveraging Gainsight and Staircase AI. This role involves optimizing customer engagement programs, managing Gainsight as the operational backbone, and employing AI technologies for improved efficiency.

The ideal candidate will have 3+ years in customer success operations and be skilled in platform administration. A strong focus on customer health and operational metrics is essential. Accela offers a flexible benefits package and a competitive salary range of $90,000 – $110,000.

Qualifications

• 3+ years in Customer Success Operations or related fields.
• Deep expertise in Gainsight functionalities.
• Experience in developing digital engagement programs.

Responsibilities

• Administer Gainsight and manage platform health.
• Design customer lifecycle programs using Gainsight.
• Build workflows for proactive customer engagement.

Skills

Expertise in administering Gainsight

Hands-on experience with Staircase AI

Strong analytical skills

Excellent communication skills

Experience in automation and AI tools

Tools

Gainsight

Staircase AI

Salesforce

Claude and related AI tools

Job description

Accela, Inc. is seeking a Customer Success Operations Lead to enhance customer outcomes by leveraging Gainsight and Staircase AI. This role involves optimizing customer engagement programs, managing Gainsight as the operational backbone, and employing AI technologies for improved efficiency.

The ideal candidate will have 3+ years in customer success operations and be skilled in platform administration. A strong focus on customer health and operational metrics is essential. Accela offers a flexible benefits package and a competitive salary range of $90,000 – $110,000.