Lead AI Conversation Designer - Trust & Behavior Systems

UKG; Lowell (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

UKG in Lowell, Massachusetts is looking for an AI Behavior Systems Designer to build and evolve AI behavior systems. This role involves designing conversation response patterns and developing structured content systems for scalable AI behavior.

The ideal candidate should have over 7 years of experience in AI-driven systems, a strong portfolio, and familiarity with tools like Dialogflow and Rasa. This position focuses on designing for trust and transparency, with a solid background in HCI or UX necessary.

Qualifications

• 7+ years of experience designing conversational or AI-driven systems.
• Demonstrated ability to translate ambiguous problems into scalable systems.
• Portfolio showcasing end-to-end work, including systems thinking.

Responsibilities

• Build & evolve AI behavior systems with conversation response patterns.
• Design for trust, safety, and transparency in AI behavior.
• Define agent operation across a spectrum of autonomy.

Skills

Designing conversational systems

Systems thinking

Working with structured data

Collaboration with engineering

Familiarity with tools like Dialogflow

Education

Background in HCI, linguistics, or UX

Tools

Dialogflow

Rasa

Voiceflow

Job description

UKG in Lowell, Massachusetts is looking for an AI Behavior Systems Designer to build and evolve AI behavior systems. This role involves designing conversation response patterns and developing structured content systems for scalable AI behavior.

The ideal candidate should have over 7 years of experience in AI-driven systems, a strong portfolio, and familiarity with tools like Dialogflow and Rasa. This position focuses on designing for trust and transparency, with a solid background in HCI or UX necessary.