AI Conversation Designer — Multimodal UX & Automation

United States Digital Space LLC; Denver (CO); On-site; USD 90,000 - 112,000; Full time

Benefits offered by this job

Learning and development allowance

100% medical, dental, and vision

Up to $25K fertility/adoption/parental

Flexible PTO

Monthly wellness stipend

Equity compensation

Job summary

United States Digital Space LLC is seeking an AI Conversation Designer to join our Service Design team in Denver, CO. You will lead the design, deployment, and optimization of conversational AI agents across modalities, driving improvements through analytics and cross-functional collaboration.

The role requires hands-on experience with AI platforms, strong NLU/NLP understanding, and excellence in crafting clear bot responses.

Qualifications

• 3-5 years of experience in conversational AI, knowledge management, or similar roles managing customer-facing digital channels.
• Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
• Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
• Strong analytical skills to interpret conversation logs, performance dashboards, and customer feedback for optimization.
• Excellent written communication and ability to craft concise bot responses for diverse audiences.
• Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.

Responsibilities

• Lead development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.
• Own end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
• Drive measurable improvements in agent performance through analysis of KPIs and conversation analytics.
• Partner with cross-functional teams to identify automation opportunities and reduce contact volume while maintaining service quality.
• Develop and maintain documentation for AI agent workflows and processes.
• Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating when needed.
• Implement dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.
• Lead special projects to support evolving AI capabilities and business needs.

Skills

Conversational AI

NLU/NLP

Conversation design

Analytics

Cross-functional collaboration

Communication

Job description

United States Digital Space LLC is seeking an AI Conversation Designer to join our Service Design team in Denver, CO. You will lead the design, deployment, and optimization of conversational AI agents across modalities, driving improvements through analytics and cross-functional collaboration.

The role requires hands-on experience with AI platforms, strong NLU/NLP understanding, and excellence in crafting clear bot responses.