Lead Conversational Designer - Agentic Experiences

UKG; Lowell (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

UKG in Lowell, Massachusetts is looking for an AI Behavior Systems Designer to build and evolve AI behavior systems. This role involves designing conversation response patterns and developing structured content systems for scalable AI behavior.

The ideal candidate should have over 7 years of experience in AI-driven systems, a strong portfolio, and familiarity with tools like Dialogflow and Rasa. This position focuses on designing for trust and transparency, with a solid background in HCI or UX necessary.

Qualifications

• 7+ years of experience designing conversational or AI-driven systems.
• Demonstrated ability to translate ambiguous problems into scalable systems.
• Portfolio showcasing end-to-end work, including systems thinking.

Responsibilities

• Build & evolve AI behavior systems with conversation response patterns.
• Design for trust, safety, and transparency in AI behavior.
• Define agent operation across a spectrum of autonomy.

Skills

Designing conversational systems

Systems thinking

Working with structured data

Collaboration with engineering

Familiarity with tools like Dialogflow

Education

Background in HCI, linguistics, or UX

Tools

Dialogflow

Rasa

Voiceflow

Job description

Role Overview

Build & Evolve AI Behavior Systems. Design and refine conversation response patterns that govern how AI agents interpret, respond, and act. Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior. Translate brand voice, policy, and UX principles into machine-interpretable frameworks. Design for Trust, Safety, and Transparency: Build patterns that make AI behavior explainable, predictable, and controllable. Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user’s behalf. Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making.

Qualifications

• 7+ years of experience designing conversational or AI-driven systems, with strength in structured content or interaction models
• Demonstrated ability to translate ambiguous problems into scalable systems or frameworks
• Portfolio showing end-to-end work, including systems thinking and shipped outcomes
• Comfort working with structured data, schemas, or content models
• Experience working with LLM-powered or agentic systems
• Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar
• Experience collaborating closely with engineering on system implementation
• Background in HCI, linguistics, UX, or related fields