Remote Digital AI Architect – Conversational Lead

Optum; Eden Prairie (MN); Remote; USD 113,000 - 193,000; Full time

Job summary

UnitedHealth Group seeks a visionary Digital AI Architect to lead the design of conversational experiences across web, mobile, chat, voice, and search channels. You will shape strategy, architecture, and implementation of AI contact solutions and partner with business and product teams to identify opportunities for AI-enhanced digital CX.

You will champion secure, scalable architectures, mentor engineers, and drive measurable improvements in customer self-service and outcomes within a national,

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 5+ years of solution architecture and/or software engineering for customer-facing chat, messaging, or digital CX platforms.
• 3+ years designing and implementing conversational chat systems in production.
• 3+ years integrating chat experiences into web/mobile apps using APIs/SDKs.
• 3+ years of experience with conversational AI including multi-turn conversations and fallback design.

Responsibilities

• Own end-to-end technical architecture for conversational chat across web, mobile, and digital channels.
• Design channel-agnostic chat architectures separating delivery from conversation intelligence and backend integrations.
• Define multi-bot/multi-agent orchestration patterns including routing between deterministic and AI-driven flows.
• Ensure robust session continuity, memory, and context propagation across channels and journeys.
• Establish telemetry, observability, and evaluation patterns for conversational systems.

Skills

Solution architecture

Conversational AI

Channel-agnostic design

Multi-bot orchestration

REST / async integration

Mentoring engineers

Stakeholder communication

Education

Bachelor's degree in Computer Science or Engineering

Tools

REST

Event-driven systems

Async messaging

CI/CD

Infrastructure-as-Code

Job description

UnitedHealth Group seeks a visionary Digital AI Architect to lead the design of conversational experiences across web, mobile, chat, voice, and search channels. You will shape strategy, architecture, and implementation of AI contact solutions and partner with business and product teams to identify opportunities for AI-enhanced digital CX.

You will champion secure, scalable architectures, mentor engineers, and drive measurable improvements in customer self-service and outcomes within a national,