Senior Developer - AI

United Airlines; Chicago, Northern (IL, KY); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Job summary

United Airlines is seeking a Senior Developer to design and build scalable AI agents and orchestration workflows. You will work with LangChain-like frameworks, Python, and cloud technologies to automate customer retail journeys across channels.

Responsibilities include developing agentic workflows, contributing to architecture, and delivering high‑quality, secure code in an Agile environment. Experience with AWS services and modern AI tooling is essential.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 3+ years of software design and development experience.
• Strong proficiency in Python and modern cloud tech.
• Experience with AWS, API development and integration.
• Knowledge of OO design, DevOps, and CI/CD pipelines.
• Ability to work legally in the United States without sponsorship.

Responsibilities

• Design, develop, and deploy AI agents and agentic workflows at scale.
• Collaborate with AI/ML teams to translate requirements into technical solutions.
• Lead architecture decisions and ensure code quality and security.
• Implement and optimize RAG patterns and prompt engineering.
• Work in Agile teams to deliver customer-focused automation solutions.

Skills

Python

TypeScript

.NET/C#

AWS

API development

Cloud automation

SQL/NoSQL

Agile/Scrum

LangChain

Authorized to work in US

Education

Bachelor's degree in Computer Science, Engineering, Information Systems or related field

Job description

Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

We are seeking a highly skilled Senior Developer with strong hands‑on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high‑quality delivery and support.

Our Vision:

You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.

• Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks
• Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)
• Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels
• Write clean, maintainable, and well‑documented code in Python, TypeScript, and .NET/C#
• Implement and optimize AI agent orchestration, prompt engineering, and retrieval‑augmented generation (RAG) patterns
• Collaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions
• Participate in full development life cycle including requirements analysis and design using Agile methodologies
• Serve as technical expert on AI automation development projects
• Write technical specifications based on conceptual design and stated business requirements
• Support, maintain, and document AI agent functionality and automation workflows
• Identify and evaluate new AI technologies and frameworks for implementation
• Analyze code to find causes of errors and revise programs as needed
• Participate in software design meetings and analyze user needs to determine technical requirements
• Collaborate with cross‑functional teams consisting of employees and vendor contractors in planning and execution
• Collaborate with end users to prototype, refine, test, and debug AI agents to meet customer experience needs
• Ensure adherence to code quality standards, security protocols, and responsible AI principles
• Leverage cloud technologies (AWS preferred) to build and deploy AI solutions at scale
• Contribute to architectural decisions and best practices for AI agent development

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Computer Science, Engineering, Information Systems or related field preferred
• 3+ years of experience in software design and development
• Strong proficiency in Python programming
• Experience with TypeScript and .NET/C# development
• Knowledge of Object‑Oriented systems design and Application Development
• Experience implementing AWS technologies
• Strong knowledge of API development and integration
• Experience with Cloud Automation Development Tools
• Knowledge of SQL, NoSQL databases and Design Patterns
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 2+ years of experience building AI agents, conversational AI, or voice automation solutions
• Hands‑on experience with LangChain, LangGraph, or similar agent development frameworks
• Experience with Generative AI, Large Language Models (LLMs), and prompt engineering
• Knowledge of retrieval‑augmented generation (RAG) patterns and vector databases
• Experience with AWS services including Lambda, Step Functions, API Gateway, S3, DynamoDB, ECS, EC2, CloudWatch, Vector Databases
• Experience with event‑driven architectures and asynchronous processing
• Knowledge of DevOps, CI/CD pipelines, automation, and infrastructure as code
• Experience with A/B testing and experimentation frameworks
• Understanding of responsible AI principles and AI governance
• Experience in enterprise‑scale applications
• Airlines or travel industry experience is a plus
• Experience with contact center or customer service technology platforms
• Familiarity with Agile/Scrum methodologies

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]