Lead Account Manager, Logistics & Client Services

RXO; Loxley (AL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视觉—?

401(k) retirement plan with up to 5%

Pre-tax accounts

Company-paid disability and life保险

Employee Assistance Program (EAP)

Career and Leadership Development Prog

Paid time off, company holidays, and -

Job summary

RXO is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support RXO's home delivery services. You will monitor on-time deliveries, manage carrier relationships, and optimize routes to improve efficiency.

You will travel to multiple sites, develop carrier expectations, and coach dispatch and warehouse staff to meet customer standards while upholding RXO's commitment to exceptional service.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports.
• Cultivate positive working relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed.
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies.
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery.
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations.
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Skills

Logistics experience

Inventory control

Merchandise reconciliation

Microsoft Office

Education

Bachelor's degree or equivalent

Bachelor's degree in Logistics or Supply Chain Management

Tools

Excel

Word

PowerPoint

Outlook

Job description

RXO is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support RXO's home delivery services. You will monitor on-time deliveries, manage carrier relationships, and optimize routes to improve efficiency.

You will travel to multiple sites, develop carrier expectations, and coach dispatch and warehouse staff to meet customer standards while upholding RXO's commitment to exceptional service.