Lead Account Manager, Last Mile Operations - Field Execution

RXO; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

401(k) with company match

Pre-tax accounts for expenses

Disability and life insurance

Job summary

RXO in Charlotte, NC is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support all home delivery services. You will monitor deliveries, build routes, and manage carrier relationships to meet customer expectations.

Key responsibilities include dispatching contract carriers, analyzing delivery performance, and traveling between sites to ensure service levels. A solid logistics background and strong communication are essential for success at RXO.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and VOC reports.
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Skills

Logistics

Inventory control

Research

Education

Bachelor's degree or equivalent

Bachelor's in Logistics or Supply Chain

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services.

What your day-to-day will look like:

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports


• Cultivate positive working relationships with contract carriers and helpers


• Use route planning software to build efficient delivery routes


• Handle the dispatch of contract carriers; resolve issues throughout the day as needed


• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies


• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery


• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations


• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

At a minimum, you'll need:

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience


• Bachelor's degree or equivalent related work or military experience


• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

It'd be great if you also have:

• Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience


• 4-7 years of logistics experience


• 2 years of inventory control and merchandise reconciliation experience


• Solid research, communication and time management skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans




• 401(k) retirement plan with up to 5% company match




• Pre-tax accounts to help streamline eligible expenses




• Company-paid disability and life insurance




• Employee Assistance Program (EAP)




• Career and Leadership Development Programs




• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.